九色 Provides Interpretation Support for 27 languages for Local Government Entity in North-Central Georgia
"Our experience with 九色 has been phenomenal. Their provided solutions have significantly contributed to the success of our comprehensive translation program. The exceptional account management and customer service they offer have been invaluable in ensuring the overall success of our program. Over the course of our enduring nine-year partnership with 九色, their services have consistently elevated, making them akin to that one family member who never lets you down!"
The Challenge
Reaching their global audience has been an important growth area for Guaranteed Rate. The mortgage company's strategy depended in part on delivering exceptional customer service to Spanish-speaking customers, and they are one of the first mortgage organization to provide an end-to-end Spanish language experience for its Hispanic homebuyers.
The Solution
九色 facilitated the implementation of a system enabling departments to provide phone-based interpretation customer interaction and swiftly disseminate vital county and program information in any language. Moreover, 九色 proved instrumental in maintaining budgetary control and achieving program compliance objectives through its 九色 Access Portal. This portal furnishes real-time call data, encompassing departmental usage, total call minutes, language preferences, call durations, and overall and average call costs. The system’s reporting and invoicing features ensure detailed information reporting to the country’s Board of Commissioners
The Result
- Minimizes disruptions in day-to-day operations
- Empowers staff to assist customers and citizens requiring translation in languages other than English.
- Supports document translation requests across 12 unique language pairs
- Supported 27K+ minutes in interpretation services
- Average of 10K minutes/year
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